Terms and conditions
RULES FOR THE PROVISION OF SERVICES ON THE WEBSITE SROTAS24.CO.UK
IK BALTIC LTD, company number 09388398 at the address Šiltnamių g. 28, Vilnius LT-04131 LITHUANIA(hereinafter referred to as the “Supplier”), providing services on the website SROTAS24.CO.UK (which may hereinafter be referred to as the “Website”) and the rules governing the provisions, terms and conditions and the general procedure of the Website.
The terms and conditions and the rules shall establish the contracts concluded on the website SROTAS24.CO.UK and the provisions thereof.
No rules and conditions shall restrict the purchasers’ rights and the purchasers’ rights shall be set forth in the legal acts of the England and Wales in force.
For the purposes of the Rules and the Regulations, the following definitions shall apply:
“Supplier” shall mean a person administrating the website SROTAS24.CO.UK and providing other website-related services.
“User” shall mean a person visiting the website SROTAS24.CO.UK, viewing or willing to purchase the goods for sale.
“Good” shall mean vehicle parts, accessories and other goods which may be new or used.
“Advertisement” shall mean an advertisement on vehicle parts or accessories taken from foreign website which shall be translated into the English language and placed on the website SROTAS24.CO.UK.
“Actual Seller” shall mean an owner and/or seller of the Good. The Supplier shall act only as an intermediary between the Actual Seller and the User helping the User to access the offered Good, order the Good, pay the price of the Good and delivering the Good to the place chosen by the User.
The Supplier shall be entitled to unilaterally change the services provided on the website SROTAS24.CO.UK and taxation thereof, amend any provisions of the Rules. If after amendment, correction or supplementing of the Rules the User continues using the Website, this implies that the User accepts the amendments to the Rules.
“Remuneration of the Supplier” shall mean an amount equal to 5-30% of the price of the Good the User wishes to purchase.
In order to purchase the goods available on the Website, the User must familiarise himself with the rules and provisions of the Website. Use of the website SROTAS24.CO.UK shall imply acceptance of the set out rules and provisions. If certain rule or provision is not accepted, use of the Website shall be prohibited.
The User who accepts the rules and provisions shall certify that, according to the Civil Code of the Republic of United Kingdom, he has full legal capacity, is entitled to register and purchase vehicle parts, accessories on the Website and may conclude contracts.
The User shall be fully aware that the Supplier acts as an intermediary between the User and the Seller, he is not an owner or manufacturer of the Goods placed on the website xxSR. The Supplier shall be entitled to choose the Good, order it, pay the price and be responsible for delivery of the Good to the place chosen by the User.
The Supplier shall at any time be entitled to amend, correct or supplement the rules, provisions of the website SROTAS24.CO.UK, change the provided services, the taxation thereof etc. Further use of the Website by the User shall imply acceptance of the rules, provisions and other possible changes.
PROTECTION OF PERSONAL DATA
In order to order used or new parts available on the website SROTAS24.CO.UK, the User shall first complete a registration form. The following data shall be necessary for registration: name, surname, e-mail address, address of the place of residence, postcode, city, country, telephone number. Furthermore, it should be marked that the User shall be a legal person or a private purchaser. In pursuance of successful completion of registration, a password which must be used to log in to the website SROTAS24.CO.UK shall be created. The User shall enter correct personal data and contact details required for successful ordering and delivery of the Goods.
The User shall agree to voluntarily provide personal data, contact details and has familiarised himself with the rules for the storage and processing of data on the website SROTAS24.CO.UK. The User shall also agree that his data was stored for 2 years from his last login to the system. The User’s data shall be processed for the purposes of ensuring proper provision of the service, registration on the website SROTAS24.CO.UK.
The User who has registered himself on the Website shall agree that when placing and confirming an order, information notices of the status of the order shall be sent by e-mail and short message service (SMS). The User shall agree that at the moment of registration on the website his data is correct for the purposes of precise fulfilment of the order on the website SROTAS24.CO.UK.
The personal data and contact details indicated by the User shall not be disclosed to third parties, except for the Supplier’s partners responsible for delivery of the Good or similar services related to the User’s order and ensuring of the accuracy thereof. The Supplier shall ensure that the User’s personal data and contact details were processed only strictly for achievement of the order-related objectives.
The User shall be entitled to be aware of his personal data processing actions, may request to destruct or suspend personal data, not to agree that it was further processed, but this shall not be applicable to data storage where there is a suspicion that data is processed not in accordance with the law. A notification of protection of personal data shall be given in writing.
The User shall agree that the Supplier sent information notices, commercial offers to him by e-mail or short message service (SMS) by telephone, but shall also be entitled to refuse receipt of such offers by giving a notice to the Supplier.
CONCLUSION OF A SERVICE CONTRACT
If the User does not accept the rules and provisions of the Website, he shall not place an order. The Supplier and the User shall enter into a contract where after choosing the desirable goods from the website, confirming the order, choosing the method of payment and specifying the place of delivery of the goods, the User clicks the button “To order”. The contract with the User shall remain in force till full performance of the order.
Before generating an order on the Website, the User shall be obliged to familiarise himself with the rules, provisions and requirements of SROTAS24.CO.UK unless otherwise agreed in writing.
Electronic contracts on the website SROTAS24.CO.UK shall be concluded by such means of communication as a computer, mobile telephone.
Conclusion of the contract shall include the following:
Choosing of a Good on the website SROTAS24.CO.UK;
Access to information on the chosen Good;
Placing of the chosen Good in a shopping cart.
Opening of a shopping cart, entering of all data required for purchase and receipt of the Good, carrying out of the specified actions;
Marking that the rules are accepted after reading the rules;
Payment for the Good shall be made by the respective chosen method of payment, the purchase shall be finished by confirming the order.
RIGHTS AND OBLIGATIONS OF THE USER
According to the established rules, the User shall be entitled to purchase used or new parts on the website SROTAS24.CO.UK. Furthermore, the User shall be obliged to pay for the goods he wants to purchase, the delivery thereof and collect his order.
The User shall be obliged to observe the rules and requirements of SROTAS24.CO.UK, not to breach the legal acts of the United Kingdom and update his personal data, contact details in his account if such data has changed.
RIGHTS AND OBLIGATIONS OF THE SUPPLIER
In case of any attempts to prejudice the safety of the website SROTAS24.CO.UK or failure to comply with the obligations, use of the Website by the User may be restricted, suspended or cancelled.
The Supplier shall be entitled to suspend operation of the website SROTAS24.CO.UK for an indefinite period at any time and be entitled not to warn and not to assume liability for the losses incurred by the User.
The Rules may be amended, corrected, supplemented at any time and the revised version of the Rules shall come into force from the time of publication thereof and shall be applicable to the concluded contracts from the date of updating the Rules.
In the event of a failure to pay for the Goods within 3 working days, the User’s order may be cancelled. In such case, the Supplier shall be entitled not to notify the User and revoke his order.
The Supplier shall enable the User to use the website SROTAS24.CO.UK, purchase and acquire the Goods. The Supplier cannot guarantee operation of the website SROTAS24.CO.UK for an indefinite period and shall be liable for any possible mistake at the moment of transmission of data. The Supplier shall undertake to transfer the amount of money received from the User to the Seller of the Good, receive the Good and deliver it to the Purchaser at the address indicated in his personal account in accordance with the conditions and rules.
PRICES OF THE GOODS, PAYMENT PROCEDURE AND TIME LIMITS
The prices on the website SROTAS24.CO.UK shall be indicated in GBP and include VAT.
The Advertisements shall indicate two prices, i.e. the price on SROTAS24.CO.UK if the Goods are collected at the Supplier’s storehouse and the price on SROTAS24.CO.UK if the goods are delivered at the address indicated by the User (in such case, the price of the courier services shall be added to the price on SROTAS24.CO.UK).
Accounts for the Goods may be settled by the payment method which the purchaser finds most acceptable:
by a bank transfer;
via PayPal payment system;
via Paysera payment system.
Having confirmed the order, the Purchaser must immediately pay because if the payment is not received within 3 working days, the order shall be cancelled. Upon receipt of the payment, the parcel shall be formed and the status of the parcel may be tracked in the personal account.
The User shall agree that the VAT invoices were sent by electronic means to the e-mail address indicated in the personal account. Invoices shall be sent and uploaded on the website SROTAS24.CO.UK not later than till the moment of collection of the Goods by the purchaser. An order sheet specifying the purchased Goods, the quantity thereof, the total price of the Goods and the price of delivery may be printed in the personal account.
After the Supplier confirms the order, the User shall agree that the price of the Good may be changed in case of emergence of such circumstances as an increase in the cost, technical mistake or additional costs related to sale of the Good as defined in paragraph 7 of Article 6.313 of the Civil Code of the United Kingdom. The User shall be entitled not to agree to purchase the Good at different price. In such case, a written request for termination of the contract shall be filed. The Supplier and the User shall agree that, in such case, the incurred losses shall not be indemnified.
DELIVERY OF THE GOODS
The User shall be entitled to collect the Goods in the Supplier’s storehouse at the address Šiltnamių g. 28, Vilnius LT-04131 LITHUANIA, or receive them at the address indicated at the moment of purchase.
The purchased Goods may be delivered by the Supplier or his representative.
The Goods shall be delivered to the User within 3 working days from the receipt of the Goods from the Seller. The User shall be notified of the progress of transportation of the Goods and receipt of the Good from the Actual Seller by e-mail or short message service (SMS). If the Good is no longer available to the Seller, the User shall be notified of this. The User shall agree that, in certain cases, delivery of the Goods may be delayed due to the conditions beyond control of the Supplier. In such case, the Supplier shall contact the User and notify him of this. If the Good ordered by the User is not available, repayment of the paid price shall be agreed.
The User shall agree that the Supplier is released from liability for a failure to deliver the Goods in time or deliver the Goods at all through no fault of the Supplier.
Each order shall be fulfilled after receipt of payment by the method chosen by the User.
The User shall collect the Goods by himself. In such cases where the Goods are delivered to the address indicated in the Purchaser’s account, but the Goods are collected not by the Purchaser himself, the User shall not be entitled to bring claims for delivery of his Goods to an undesirable person.
Upon receipt of the Goods, the parcel shall be checked together with the Supplier or his representative. When collecting the Goods the User shall be obliged to check the condition, quality, quantity of the Goods, check if the packaging is not damaged or if the received parcel is intended namely to him etc. In case of any nonconformities, the User shall immediately complete the Good delivery document or a free format act specifying the nonconformities of the Goods.
If the User signs the Good delivery document and fails to mention any nonconformities, damages of the Goods, the Goods shall be deemed to be delivered in a safe manner and the quality of the Good shall be considered as meeting the User’s expectations. In such case, the Supplier shall be released from liability for the damage to the Good provided that this not a manufacturing defect.
If the parcel with the Goods at the indicated address is collected not by the User, but by another person, the Goods shall be deemed to be transferred.
If the User does not receive the purchased Good on the set date of delivery, he must notify the Supplier not later than within one day. In the event of a failure to notify of non-receipt of the parcel, the User shall be deprived of the right to apply to the Supplier for delayed delivery or non-receipt of the parcel.
The ownership right to the Goods shall belong to the User from the moment of collection of the Goods and signature of the acceptance-transfer document. In case of loss of or damage to the Goods, liability for the received Goods shall fall within the User.
QUALITY WARRANTY OF THE GOODS
Each Good available on the website SROTAS24.CO.UK shall be shown in a photo with a description of the characteristics of the Good. If the User has any questions about the Good available on the Website, he must apply to the Supplier.
The Supplier shall not be held liable for conformity of all Goods available on the Website with the size, colour or shape shown in the photos due to the monitor settings used by the User or other possible reasons related to the User’s computer characteristics. If the Purchaser is interested in more detailed information on the chosen Goods, he should apply to the consultants working on the Website.
The User shall be fully aware that not only new parts, but also used parts are sold on the website SROTAS24.CO.UK. the User shall understand that the Supplier is not a seller, owner or manufacturer of the Goods. The Supplier shall not be held liable for the characteristics, quality and other parameters of the Goods.
If the Good purchased by the User is damaged as a result of natural phenomena, physical, chemical or other harmful effects of any actions, use of the Good not for its intended purpose or deterioration of the Good after transfer of the Good to the User for other reasons, the Supplier shall not assume any liability.
If the Purchaser wishes to collect the purchased Good in the storehouse at the address Šiltnamių g. 28, Vilnius LT-04131 LITHUANIA, he must collect the Goods within 7 working days from the receipt of an e-mail or SMS to his mobile phone. In the event of a failure to do this, no complaints for the quality of the Goods shall be examined.
RETURN AND REPLACEMENT OF LOW QUALITY GOODS
The User has familiarised himself with information that the Goods sold on the website SROTAS24.CO.UK may be used and the Supplier is not a manufacturer or owner of the Goods. The Supplier shall act as an intermediary, may held to choose the desirable Good, deliver the parcel at the address chosen by the User. If the received Goods does not correspond to the description, photo or is out of stock, the User shall understand that he must apply not to the Supplier, but to the Actual Seller of the Good. Should any questions related to the particular Good arise, the User shall be entitled to apply to the Supplier to receive the Seller’s contact details. The Supplier shall help the User to communicate with the Seller of the Good and, if necessary, help to return low quality Goods to the Seller.
If the User returns the Good, it must be in its original packaging.
The Good must be in the same condition as it was at the moment of receipt. Any failure of the Good shall not be justifiable.
The User shall return the Good of the same completeness as it was received.
The returned Goods must not have lost its appearance and cannot contain damaged labels. Nevertheless, this shall not be considered as return of low quality Goods.
The documents evidencing purchase of the Good must be produced at the moment of receipt (if issued).
If the Purchaser is willing to return a broken, damaged, used Good not meeting the above return procedure, the Seller shall be entitled not to accept it.
The User shall be entitled to return the Goods or replace them with other Goods at the points of sale of the Seller. If the Good has any defects or other low quality elements, a written request clearly specifying the defects of the Good must be filed.
If the Goods is returned and no document evidencing purchase of the Good is provided, all actions of replacement or return of the Good shall be carried out with the consent of the Seller.
If the User is not satisfied with the colour, model, shape or similar aspects of the received Good, he shall be entitled to replace the Good with an identical Good (except for food products) within 14 days from the date of sale provided that the Seller gives his consent.
Electrical goods are not warranted or returned (in accordance with the Rules of the Republic of Lithuania on the return and exchange of items).
Return of goods of appropriate quality is possible only by Government Resolution no. 697 in accordance with the approved Retail Rules. The seller has the right, in accordance with the provisions of paragraph 16 of these rules, to refuse to accept the used goods and return the money for them. If the Consumer wishes to return the product and recover the money paid for it without any reason, the User must contact the Seller immediately, but not later than within 14 days from the date of receipt of the product. Pursuant to the provisions of Paragraph 6 of Article 6.22811 of the Civil Code of the Republic of Lithuania, the Consumer shall bear all costs of returning the Goods. The Seller acquires the obligation to return the money paid for the Product only after the User returns the Product to the Seller. If the User returns the Goods to the Seller by sending by post, the User must send the Seller a postal receipt or other document confirming that the Goods have been sent to the Seller.
If you would like a refund for your order, please fill out the form below to receive a refund confirmation. Without such confirmation, returned goods will not be accepted. Completing this form does not mean that the money for the purchased item will be refunded. The Seller considers the validity of the refund request in each individual case and informs the Consumer about the final decision made. In case it will be decided to return the money to the Customer, the return will be made to the Customer's account, upon receipt of the refund from the Seller, it takes an average of 15 days. from the date of receipt of the completed form.
If the return is due to our fault (if the item does not work, is different than described), the buyer will receive a full refund. In all other cases, a 20% top-up fee will apply and the buyer will cover the shipping and return costs. Electronic parts (nozzles, pumps, computer) or similar parts require an extract from a normal specialized service to prove the failure of the goods.
The User shall be held fully liable for his actions carried out on the website SROTAS24.CO.UK. Furthermore, he shall be liable for the provided personal data and correctness thereof. In the event of provision of false personal data, the Supplier shall not assume liability for adverse consequences, for example, delivery of the Goods not to the right place. In such case, the Supplier shall be entitled to request for indemnification of losses.
The User who creates an account on the website SROTAS24.CO.UK shall be fully liable for transmission of his personal data to third parties. If any third party logs in to the website using the login data of the User, SROTAS24.CO.UK shall consider such person as the User.
The Supplier shall not be liable for the cases where any losses arise through the fault of the User who has failed to familiarise himself with the rules, recommendations and all other aspects set out on the website.
The User shall be aware that the Supplier acts only as an intermediary and is not a manufacturer or owner of the Goods for sale. The Supplier shall not be liable for the websites of the companies, persons the links to which may be shown at the Good for sale. The Supplier shall not supervise such website and cannot confirm the accuracy of information available on such websites.
The Sellers cannot be held liable for the Supplier’s partners helping to fulfil the User’s order and cannot ensure proper performance of the obligations of the Users and the Supplier.
In case of any damage, the losses shall be indemnified by the party at fault.
EXCHANGE OF INFORMATION
The Supplier shall send all information necessary for the order by the e-mail registered on the User’s account.
If the User has any questions, he must apply to the Supplier according to the contact details provided on the website SROTAS24.CO.UK.
The rules and requirements provided on the website SROTAS24.CO.UK shall be based on the legal acts of the England and Wales.
In case of any disputes over the rules, the disagreements shall be resolved by negotiations. Further disputes shall be resolved in accordance with the procedure prescribed in the laws of the England and Wales.
All information uploaded on the websiteSROTAS24.CO.UK shall be deemed to be provided in writing.
The rules provided on the website SROTAS24.CO.UK shall in no case restrict the Users’ rights established in the legal acts.